EC Ruff marine is a very professional and dependable company. I called with an emergency on my side power thruster systems and they had a very knowledgeable tech, Brandon, out the following day and had me on the go in a few hours. I would highly recommend them to anyone in need of service or troubleshooting on their systems.
William Browder August 29, 2017
… I have been questioning the locked-fin mode of my system for several months… EC Ruff Marine has made numerous investigative trips to the boat. Pictures were taken of every menu screen as well as of every component. Temperatures were recorded at critical areas as directed. We had the system serviced including all fluid and filter changes and R&R gear-case oil while in dry-dock. System hardware has also been updated. I could not ask for better or more conscientious service.
Captain Larry Gordon August 29, 2017
Thanks Ed for all your help. Your replacement of our bow thruster in Stuart was a life saver. It was great to know while traveling the east coast of Florida we could call a company so responsive to the needs of someone stranded in the middle of a vacation. We made it back to Tampa and have enjoyed having the new bow thruster. It works great and much stronger than the last one! I only wish you had a service center on the west coast of Florida!! Thanks again, Bill Everett ,Viking 52 Sport Cruiser, A Cappella.
Bill Everett Tampa, Florida August 25, 2015
I am writing this email in regards to my experience for customer satisfaction with Ecruff Marine. The service was extremely excellent. From the initial return phone call (same day after-hours) to go over the Bowthruster, to a quick turn-around and reasonable pricing and quality work completed on time. I will, and already have referred you to other customers. Please use me as a reference anytime.
Thank You Kindly, Stephen Landry
Stephen Landry August 25, 2015
Just wanted to say thank you for the speedy service.
Bow thrusters all fitted and working super fine
Adam Bentley August 25, 2015
Just a quick note thanking you for repairing our retractable thruster on our Cabo Rico 56. It now works flawlessly and is reliable.
If we ever need it serviced again in the future we will not hesitate to call on you.
Michael Roess iMetroProperty.com August 25, 2015
I am writing this letter to express my sincere thanks and appreciation to E.C. Ruff Marine, Inc. for the great service they have given over many, many years.
I have worked in the marine industry for over forty years and really appreciate Ed Ruff and his team members for working with me and our customers.
Ed does an excellent job on every install and the systems look and function great.
They are responsive, efficient, creative, and reasonably priced whether it is for a new installation and a service call.
This is a truly professional run outfit. Before, during and after installation Ed takes the time to show you in great detail how everything works.
These are just a few comments customers have made over the years about E.C Ruff Marine
I feel compelled to pay all due acknowledgement to the successful installs by noting the following:
1. Quality of work: Excellent, solid and most definitely built to last for many decades from now.
2. Ease to work with: Friendly, efficient, problem solving and communicative.
3. Timeliness: Job was properly completed well within expected time considerations.
4. Costs: All within original estimates – very reasonable considering the top notch quality of the work performed.
5. Trustworthiness: All so rare today, totally trustworthy with the highest degree of integrity.
6. Pre and Post construction alterations: All completed with remarkable speed and attention to detail.
Without reservation, I highly recommend this organization.
Thanks Ed, You are a true professional!
Gulf Coast Sales Manager
Richard Misner Imtra Corp. Gulf Coast Sales Manager August 25, 2015
(1) Ec ruff Refurbish “Blue Seas” stern thruster, while she was at Rolly Marine They performed a very professional service at an economical cost by comparison. Capt. Dennis A.Wheeler
(2) The new system is performing well with no issues. Let the guy know job well done! Capt. Andre “Alex” Lightbourne, “M/Y Contigo”
(3) Ed & his team did a great job sourcing, Installing and seeing my entire Thruster replacement job thru till the end.
I would highly recommend EC Ruff Marine to anyone.
Captain Shaun Tug “Hero”
Captain Shaun Tug “Hero” August 25, 2015
I have Known and worked with Mr. Ruff for well over 20 years. TNT Choppers and Top Notch Motor Sports are manufactures for Hot Rod/Race Cars and Motorcycles. We are custom Fabricating businesses, specializing in Extreme High Performance and Racing applications.
Over the past 20 years, Mr. Ruff has helped us create many Award and Race Winning Products that have put us on the map, as one of the BEST. His knowledge in Design and Fabrication with Composite Materials is un-matched and we are pleased to have him on our team.
Thank you so much Mr. Ruff. May our future continue to grow together on this successful path.
All the Best,
Todd J Kuntze
Todd J Kuntze TNT Choppers Pompano Beach, Florida August 25, 2015